Refund policy

THE BY CHARLES PROMISE

Every BY CHARLES shirt is printed on demand, just for you. We stand behind every order.

If something is wrong with your order: If your item arrives defective, misprinted, or damaged — we'll replace it or refund it, no questions asked, within 30 days of delivery. Simply email us at shopbycharles@gmail.com and we'll make it right.

Returns & Exchanges: Because every item is custom printed just for you, we're unable to accept returns or exchanges for change of mind or incorrect size selection. We strongly recommend checking our size chart before ordering.

Wrong size? We know sizing can be tricky. Please refer to our size guide on the product page before ordering. If you're between sizes, we recommend sizing up.

Questions? We're here to help. Email us anytime at shopbycharles@gmail.com — we typically respond within 24 hours.